Each item is hand made to order, so please allow 2-3 days for shipping.

Terms & Conditions

By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.

These terms and conditions will be governed by the laws and jurisdiction of England and Wales and by using the Website you agree to submit to the exclusive law of the courts of England and Wales.


We always hope you would be delighted with your Thora & Nell purchase. However, is there is an issue with your purchcase, you can return a product within 30 days of delivery. Please contact info@thoraandnell.com to get in contact. Please do note that items must be in new condition in their original packaging for a return to be eligable and you must cover the cost of returning the item to us.

If the goods you order arrive damaged or broken, please let us know immediately, and we will do our very best to resolve the situation as quickly as possible.